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A major part of living and working internationally is communicating and forming relationships. Communication across regions and cultures can sometimes lead people to unwittingly use what is known as the “Chameleon Effect.”
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In many ways – access to more travel options, a shared global food culture, social media and technology advances – it often seems that the world truly is becoming smaller. But it would be a mistake to assume that cultural differences are disappearing. Things can sometimes look similar on the surface…
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Expats with prior travel to their host countries are quite common today, with many having also had extended business travel experiences before beginning an international assignment. An expat might say, “I’ve travelled many times to this destination and feel confident I understand the culture, so I…
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Jenny Castelino, Cartus director of intercultural and language solutions, leads off her recent Worldwide ERC® MOBILITY magazine article, One Size Does Not Fit All: Exemplary Customer Service Around the World, with a simple, but counter-intuitive, statement – “When it comes to providing exceptional…

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