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Jenny Castelino, Cartus director of intercultural and language solutions, leads off her recent Worldwide ERC® MOBILITY magazine article, One Size Does Not Fit All: Exemplary Customer Service Around the World, with a simple, but counter-intuitive, statement – “When it comes to providing exceptional…
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What was once global has now become local. In our neighbourhood stores and markets, we can now buy  a wide variety of products  that we couldn’t taste or obtain years ago. In communication, the changes have been just as dramatic. Thanks to technological advances, we now take for granted that we can…
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Celebrations take place around the world this week to mark Lunar New Year. It’s the Year of the Rooster, the tenth in the 12-year cycle of Chinese zodiac signs. Past Years of the Rooster include 1921, 1933, 1945, 1957, 1969, 1981, 1993, 2005, and this year, 2017.
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In her book, Watching the English, Kate Fox seeks to uncover and explore the hidden rules, or “grammar”, of English culture. International assignees who will be moving to England – as well as relocation professionals who work with British contacts on a regular basis – will find this book a very…