Picture of Patrice  Heinzer

Patrice Heinzer

Patrice is vice president, Intercultural & Language Solutions and Consulting. She has held a wide variety of leadership posts at Cartus since 1989. She also successfully completed extended business assignments in Singapore and Australia.

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Jenny Castelino, Cartus director of intercultural and language solutions, leads off her recent Worldwide ERC® MOBILITY magazine article, One Size Does Not Fit All: Exemplary Customer Service Around the World, with a simple, but counter-intuitive, statement – “When it comes to providing exceptional…
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I think we would all agree that a successful relocation is predicated upon the assignee and their family perceiving that they received stellar customer service that fully addressed their priority concerns.
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Clients often tell us that, even in countries considered to be well-known expat destinations, their assignees are surprised to find that the lack of language training is more of a hindrance than they expected. In many cases, this is because even if English is the common business language in large…