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Each relocation program implementation is unique, and requires a customized communication and workflow plan to ensure success. But when our team was faced with working on a global, multi-regional program implementation, with a short timeline, and stakeholders across regions providing feedback and…
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From 31 March 2017, a new customs requirement means that international assignees must apply for a Transfer of Residence (ToR) if they plan to import household goods, vehicles, or family pets to the UK from outside of the European Union (EU).
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Stellar customer service is more than just checking off a list of to-do items. For two families from Kazakhstan, we showed what it means to go above and beyond the call of duty.
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Jenny Castelino, Cartus director of intercultural and language solutions, leads off her recent Worldwide ERC® MOBILITY magazine article, One Size Does Not Fit All: Exemplary Customer Service Around the World, with a simple, but counter-intuitive, statement – “When it comes to providing exceptional…