Last modified 18 Jul 2014
We at Cartus Corporation recognize the importance of protecting the privacy of certain information ("Information") collected about our clients' employees who become our customers. This privacy statement discloses what Information we gather, how we use it, and how to correct or change it. At Cartus, it is our intention to give you an understanding about how we collect Customer Information and the use we make of it in the course of our business. Information obtained and shared with you through this web site is confidential unless the expressly indicated otherwise. Information may be requested/collected to enable the delivery of services to you, and to make the experience of using this site faster and more effective.
Scope of this Privacy Statement
This Privacy Statement applies to the following sites only: www.cartus.com, online.cartus.com, www.cartusmoves.com, www.cartusnetworks.com, www.myaffinityservices.com, www.cartusvirtualresources.com and www.cartusblog.com. We do not own, operate or control the web sites of our third party service providers. Accordingly, this Statement does not apply to a third party web site or to a third party service provider’s collection, use, storage and disclosure of your Personal Information.
The site contains links to third-party web sites. When you click on those links, you will go to a third-party site where you will be subject to that site’s privacy statement and we encourage you to read that policy statement. Please be aware that we are not responsible for the privacy practices of those other web sites and we expressly disclaim any liability for their actions, including actions relating to the use and disclosure of Personal Information by those third parties.
|Cartus has been awarded TRUSTe's Privacy Seal signifying that this privacy|
|policy and practices have been reviewed by TRUSTe for compliance with|
|TRUSTe's program requirements including transparency, accountability and|
|choice regarding the collection and use of your personal information.|
1. What is Personal Information?
Personal Information is information collected by Cartus that identifies the person to whom such information pertains, including without limitation: name, address, telephone number, and e-mail address.
2. Collection and Use of Your Information
2(a). Personal Information
We will retain your information for as long as your account is active and thereafter in accordance with our data retention policies. If you wish to cancel your account or request that we no longer use your information to provide you services contact us as specified in Contacting Us/Correction/Updating Personal Information. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
Registration for Personalized Services
Requests for Periodic Industry Updates
If you request Periodic Industry Updates, we collect Personal Information, which is submitted directly to our web hosting services vendor's system to create automatic e-mails to people who choose to subscribe. The information we collect is not used in any other way and is not retained once you end your subscription to Periodic Industry Updates.
Requests to Find or List a Property and to Find a Sales Associate
If you submit a request through this site to find or list a property or to find a sales associate (including a relocation specialist), you will be asked to provide Personal Information and we refer this information to Franchisees or sales associates to respond to your request. For example, if you ask that we list your property or if you ask to see more listings in a given area, you will be directed to a Franchisee in that area.
In addition, Telephone calls to or from Cartus may be recorded. Phone call participants are advised that their participation in telephone calls to or from Cartus, whether or not an announcement is made at the time of the call, grants all rights of permission of the participant(s) to Cartus to record calls and utilize such recordings for its business purposes. Participant should notify and obtain recording consent from any family members or others who may communicate with Cartus as part of a relocation or other parties that participant conferences in or requests Cartus to conference in to any telephone calls with Cartus.
2(b). Non-Personal Information
Even if you do not send us any Personal Information, we collect information about how you use our site (“Non-Personal Information”). This information cannot be used to identify you personally and is explained in more detail below.
What is Non-Personal Information?
Like many sites, we obtain Non-Personal Information, such as: IP (internet protocol) addresses, browser types, the name of a user's ISP (internet service provider), information about where a user comes from before arriving at our site, what pages a user visits, the order of those pages, and the amount of time spent on each. A vendor performs this service for us by sending a cookie to gather this information, compile it, and report to us.
Use of Non-Personal Information
We use Non-Personal Information to improve our services, conduct research, and provide anonymous aggregated reporting for internal audits and third-parties.
Our third party partners may employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts to help us analyze visitor behavior on our websites. Analytics may be tied to our Customers' or Users' personal information.
2(c). Use of Information With Respect to Third Parties
We reserve the right to share your Personal Information with our third party service providers, as permitted by law, in order to help us deliver programs, products, information and services.
Cartus may also disclose Customer's Personal Information if Cartus is involved in a merger, acquisition, or sale of all or a portion of its assets, in such case, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your persional information, as well as any choices you may have regarding your personal information.
Service providers are also an important means by which Cartus maintains its web site and mailing lists. Cartus will take reasonable steps to ensure that these third-party service providers are obligated to protect Personal Information on Cartus' behalf.
Cartus does not intend, without your consent, to transfer Personal Information to third parties who are not bound to act on Cartus' behalf unless such transfer is legally required. Similarly, it is against Cartus' policy to sell, without consent, Personal Information collected online.
Social Media Widgets
3. Location of Servers and Transfer of Information to the United States
The site is hosted by servers in the United States, and, as such, the site is governed by United States law. If you are located outside of the United States, your Personal Information will be transferred to the United States. By submitting your Personal Information, you consent to its transfer to the United States and to its storage, processing, and use there in accordance with this Privacy Statement and United States law.
4. Compliance with Safe Harbor Principles
Cartus complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Cartus has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Cartus' certification, please visit http://www.export.gov/safeharbor.
Where applicable, Cartus commits to cooperation with the EU Data Protection Authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) to investigate unresolved complaints.
Cartus maintains its systems in accordance with reasonable industry standards to reasonably secure the information of its customers against unauthorized access, accidental or intentional manipulation, and loss. However, no data transmission over the Internet can be guaranteed to be 100% secure, and you use the site at your own risk.
www.cartusblog.com offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at InformationProtection@cartus.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
This site is not directed to children under the age of 13 (“Children”), and we do not knowingly collect any information, including Personal Information, from Children.
7. Changes in this Privacy Statement
8. Contacting Us/Correction/Updating Personal Information
|By email to:||InformationProtection@cartus.com|
|By mail:||Privacy Officer, Cartus, 40 Apple Ridge Road, Danbury, CT 06810.|
|By phone:||(203) 205-1540|