We will all look back on 2020 as the year COVID-19 emerged and brought all kinds of personal and professional challenges. As a coach and a counsellor, I have realised everyone has been affected in some way by these circumstances and has found themselves in need of support.

This month marks my 20th year at Cartus in Hong Kong, and my 30th year in the intercultural field. When I started my career, fax machines were still cutting-edge technology. In 30 years, I have seen many changes in cross-cultural training, but none more important than the innovative approach of…