Have Done. Will Do. The Back Stories
At Cartus, our more than 60 years in the business, moving thousands of employees in 185 countries, has given us the experience to handle any situation. Take a look at the stories below and see how our “Have Done, Will Do” approach has translated into customized solutions that meet the unique needs of our clients and their transferring employees around the world.
Visit the Cartus Facebook page and vote for your favorite customer and client story. We’ve included a brief synopsis for each of these special stories, so please take a moment to LIKE your favorite from both our customer and client categories. Don’t forget to share or comment, and let the voting begin… polls will close on September 29!
When one of our clients needed more information on a new destination in which another client had a long track record, Cartus stepped in to help the client who was beginning to evaluate their future plans to manage moves within the new destination: India. Read | Watch | Download
One of our clients turned to us for help with school fee challenges in the UK. The client was seeing significant differences in school fees from family to family, making it difficult to project and budget costs. We stepped in and found a solution.Read | Watch | Download
When a client wanted to support the career growth of the female graduate talent it attracted, our Intercultural and Language Solutions Director, Jenny, customized a program, knowing the most effective advocates for change would be the women themselves. Read | Download
Working with a fast moving, innovative retail company means things are never dull. With talent acquisition a key strategic initiative, one of the areas the client was focused on was their intern program. Cartus recommendations resulted in $300,000 savings annually. Read | Download
Cost control is a significant focus in many clients’ relocation programs, so when a long-term client stated a new goal to “save a billion bucks,” we partnered with them to generate a variety of savings through changes to their policies. Read | Watch | Download
When moving to a new home, the last thing relocating employees need to worry about is the fear of their pets getting loose and either under the feet of movers or, perhaps worse, running out of an open door. Read | Download
When the spouse of an assignee was so unhappy in her new surroundings that she decided she wanted to return home to the U.S. immediately, Cartus - citing cultural differences as the key issue - set about providing as much support as possible to help her through the decision-making process. Read | Download
When a client needed to relocate eight highly trained technicians from China to the UK we knew they’d need a unique solution. Cartus arranged for some unique services to make the process less intimidating. Read | Download
Each relocation program implementation is unique, and requires a customized communication and workflow plan to ensure success. But when our team was faced with a global, multi-regional implementation, with a short timeline, and stakeholders across regions providing feedback and signoff, that’s when superior planning is really important. Read | Watch | Download
Stellar customer service is more than just checking off a list of to-do items. For two families from Kazakhstan, Cartus showed what it means to go above and beyond the call of duty, knitting a support chain that included a dedicated team of Cartus consultants and on-the-ground members of Cartus’ global supplier network. Read | Watch | Download
During a complex implementation of a new engagement, Manager Myles found an issue with a client’s gross-up methodology that posed compliance risks. Since changes to their procedures would inflate costs, he also found alternate ways to control them. Read | Download
When the regional president of a Texas-based oil company needed to relocate from Houston to the South African country of Angola, he faced a considerable challenge. The team’s solution: create a highly customized and culture-focused hands-on immersion program for the executive, with a diverse and strategic array of tools at his disposal. Read | Watch | Download
Finding ways to reduce relocation costs can make or break a company’s program. When a Cartus client of 18 years found itself facing tremendous pressure to drive down costs, Cartus demonstrated what being the most trusted guide in the industry can accomplish. Read | Download
When a Russian assignee accepted a job in Switzerland, there was no doubt that her beloved companion would be relocating with her. It wasn’t going to be easy to arrange, because her significant pet was a slightly plump bulldog with some breathing issues. Read | Watch | Download
Cartus client services manager, Daedra, was up against quite a challenge when she found herself responsible for a family’s relocation to the Houston area. In addition to meeting the long-term needs of her transferring employee, his wife and their children, she also needed to find temporary housing that could accommodate their goat. Read | Watch | Download
For additional stories, visit the case studies area of our Resource Hub.