When Cartus project manager Mari began working with a major technology company on their multi-regional, fast-paced program implementation, she knew that an aggressive timeline wasn’t the only mandate that needed to be met for the project’s success. The client had contacts in Ireland, Singapore, London, and California, and a smooth, around-the-clock plan was called for to deliver results.
It was critical to the client that we collaborate with their human resources, finance, IT, and global relocation experts in three regions, and get consensus and buy-in across all groups. With more than ten years of experience in implementing global programs of all types and sizes, Mari knew that tight coordination, management, and ongoing, seamless communication would be vital, so she and her global implementation team dove in.
“Following the Sun” and working effectively across regions involved a comprehensive 24/7 plan developed by Cartus’ global implementation group that had a variety of elements to deliver success:
Excellent collaboration, planning, and communication on this complex implementation not only met the aggressive timeline of the client, but also ensured that all regions had input and signoff on the plan. As a result, exemplary and seamless service was delivered to relocating employees.